At VOXTORE LLC, customer satisfaction is important to us. This Return & Refund Policy explains the terms under which returns, exchanges, and refunds are accepted.

Return Eligibility

You may request a return if:

  • The item is unused, unworn, and in original packaging
  • The return request is made within 7 days of delivery
  • Proof of purchase (order number or receipt) is provided

Items that show signs of use, damage caused by the customer, or missing packaging may not be eligible for return.

Non-Returnable Items

The following items are non-returnable:

  • Items marked as final sale
  • Gift cards
  • Items damaged due to misuse or normal wear and tear

Return Process

To start a return, please contact us at:

support@voxtore.shop
+1 (505) 292-9110

Include your order number, reason for return, and photos (if applicable).
Our support team will provide return instructions.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect.
  • Shipping fees are non-refundable.

Refunds

  • Once we receive and inspect the returned item, we will notify you of approval or rejection.
  • Approved refunds will be issued to the original payment method within 5–10 business days.
  • Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the item and packaging

We will arrange a replacement or refund at no additional cost.

Order Cancellations

  • Orders may be canceled within 12 hours of purchase.
  • Once an order has been shipped, it cannot be canceled.

Late or Missing Refunds

If you haven’t received your refund after the processing period:

  • Check your bank or card provider
  • Contact us for assistance

Contact Us

For questions regarding returns or refunds, please contact:

Business Name: VOXTORE LLC
Email: support@voxtore.shop
Phone: +1 (505) 292-9110
Address: 6903 4TH ST NW, ALBUQUERQUE, NM 87107,US
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)