Smart HD Indoor Security Camera with Night Vision Motion Detection Two-Way Audio

Return and Refund Policy

At VOXTORE LLC, customer satisfaction is important to us. This Return & Refund Policy explains the terms under which returns, exchanges, and refunds are accepted.

Return Eligibility

You may request a return if:

• The item is unused, unworn, and in original packaging
• The return request is made within 7 days of delivery
• Proof of purchase (order number or receipt) is provided

Items that show signs of use, damage caused by the customer, or missing packaging may not be eligible for return.

Non-Returnable Items

The following items are non-returnable:

• Items marked as final sale
• Gift cards
• Items damaged due to misuse or normal wear and tear

Return Process

To start a return, please contact us at:

support@voxtore.shop
+1 (505) 292-9110

Include your order number, reason for return, and photos (if applicable).
Our support team will provide return instructions.

Return Shipping

• Customers are responsible for return shipping costs, unless the item is defective or incorrect.
• Shipping fees are non-refundable.

Refunds

• Once we receive and inspect the returned item, we will notify you of approval or rejection.
• Approved refunds will be issued to the original payment method within 5–10 business days.
• Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery
• Provide clear photos of the item and packaging

We will arrange a replacement or refund at no additional cost.

Order Cancellations

• Orders may be canceled within 12 hours of purchase.
• Once an order has been shipped, it cannot be canceled.

Late or Missing Refunds

If you haven’t received your refund after the processing period:

• Check your bank or card provider
• Contact us for assistance

Contact Us

For questions regarding returns or refunds, please contact:

Business Name: VOXTORE LLC
Email: support@voxtore.shop
Phone: +1 (505) 292-9110
Address: 6903 4TH ST NW, ALBUQUERQUE, NM 87107,US
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)